1. About These Terms

These Terms of Service (“Terms”) govern your use of the ClientCut platform (“Service”), operated by H3llo H3llo Ltd (“we”, “us”, “our”), a company registered in England and Wales (company number 16704188), with its registered office at 27 Wolseley Gardens, Newcastle Upon Tyne, United Kingdom, NE2 1HR. By creating an account or using the Service, you agree to be bound by these Terms.

Your contracts and legal responsibility

2. Service Description

ClientCut is a client relationship management (CRM) and workflow platform designed for videographers and creative professionals. The Service includes client management, project tracking, proposal creation, contract management, invoicing, payment links, and AI-assisted features.

3. AI-Generated Content Disclaimer

We do not guarantee the accuracy, completeness, or suitability of any AI-generated content. You must treat all AI outputs as drafts that require your professional judgment and review. H3llo H3llo Ltd is not responsible for losses caused by using AI-generated content without proper review, subject to the liability terms below and any responsibility that cannot lawfully be limited or excluded.

4. Account Registration

To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use.

5. Free Trial

ClientCut is currently £29.99 per month or £250 per year. New subscribers who choose annual billing receive a 14-day trial after entering payment details. Monthly subscriptions are charged when checkout completes and do not include a trial.

6. Subscription Plans and Billing

After the free trial ends, paid features require an active subscription. Your subscription will renew automatically at the price shown to you before checkout. You authorise us and our payment providers to take recurring payments using your selected payment method until you cancel.

7. Cancellations

You can cancel your subscription at any time. If you cancel during the free trial, your access will continue until the end of the trial and no payment will be taken. If you cancel after a payment has been taken, you will retain access to the service until the end of the current billing period. Refunds for an unused portion are not normally provided, except where required by law or where the checkout terms state otherwise.

8. Refunds

Stripe Purchases

If you subscribed using a card or other payment method handled by Stripe, you may request a refund in line with this policy. Refunds are not guaranteed and are granted at our discretion, except where required by law. Where a refund is approved, Stripe submits the refund to your bank or card issuer immediately, but it can take approximately 5–10 business days for the funds to appear in your account, depending on your bank.

Purchases through an app marketplace

If ClientCut offers subscriptions through the Apple App Store, Google Play or another marketplace, your billing and refund route may be controlled by that marketplace. The checkout screen and receipt will identify the seller and the applicable cancellation and refund process.

9. Price Changes

We may change subscription prices from time to time, for example to reflect inflation or changes to the service. Any price change will be notified to you in advance, and will apply from your next billing period. If you do not agree to a price change, you can cancel your subscription before the change takes effect.

10. Acceptable Use

You agree not to misuse the Service. Prohibited activities include:

• Using the Service for illegal purposes, fraud, hacking, or uploading malware or viruses.
• Harassing other users, spamming, or posting unlawful or infringing content.
• Attempting to reverse engineer, copy, or tamper with the Service.
• Circumventing payment limits, security measures, or usage restrictions.
• Excessive use that disrupts the Service for others.

We may restrict content or suspend or terminate an account where reasonably necessary to protect people, investigate misuse, comply with law, or enforce these Terms. We will act proportionately, give notice where it is safe and practicable, and preserve any rights or refunds required by law. Anyone can report suspected illegal content or complain about a content decision through our content reporting form.

11. Account Management

You are responsible for keeping your account details and payment information up to date. For subscriptions purchased directly (for example, via Stripe), you can usually update your details within the app or web portal. If marketplace subscriptions become available and you purchase through one, you may need to manage subscription and payment details through that marketplace account.

12. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability to you under these Terms shall not exceed the total fees paid by you in the 12 months preceding the claim.
• We shall not be liable for indirect, consequential, special, or punitive damages, including loss of profits, data, business opportunities, or revenue, even if advised of the possibility.
• We are not liable for claims arising from your misuse of the Service, your data or content, or third-party platforms (e.g., Apple or Google).

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

13. Your Data and Content

You retain all rights to the data and content you upload to the Service (“Your Content”). By using the Service, you grant us a limited licence to store, process, and display Your Content solely to provide the Service to you.

You are responsible for ensuring that Your Content does not infringe any third-party rights and complies with applicable laws. We may restrict access to or remove content that violates these Terms or appears unlawful, preserve relevant records, seek further information, and refer a matter to the appropriate authority where required. Reports are limited to authorised responders and can be made without copying or sending the suspected material itself.

14. Third-Party Integrations

The Service may integrate with third-party services such as Google (Gmail), QuickBooks, Stripe, and cloud storage providers. Your use of these integrations is subject to the respective third-party terms and privacy policies. We are not responsible for the availability, accuracy, or practices of third-party services.

15. Intellectual Property

The Service, including its design, features, code, and branding, is owned by H3llo H3llo Ltd and is protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or other brand features.

16. Privacy and Data

We are committed to protecting your personal data and handling it fairly, lawfully, and transparently. We process personal data in accordance with applicable data protection laws, including the UK GDPR where relevant. We only collect and use the data we need to operate and improve the Service, provide support, and comply with legal obligations. You can request access to your data, ask us to correct it if it is inaccurate, or request deletion where applicable under data protection law. Further details about how we collect, use, and protect your data are set out in our Privacy Policy.

17. Data Portability

You can export the account data currently available through the Service. Data-protection rights, including portability where it applies, depend on the data and lawful basis. If you need additional assistance, contact us at darius@h3lloh3llo.co.uk.

18. Termination

We may suspend or terminate your account if you breach these Terms. You may close your account at any time by contacting us. Upon termination:

• Your right to access the Service will cease immediately.
• We will delete or anonymise service data in accordance with our retention policy, subject to backup cycles and information we must retain for tax, fraud prevention, disputes, legal claims or other legal obligations.
• You may request an export of available account data before closure.

19. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service at least 30 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

20. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the courts of England and Wales, except where mandatory law gives you the right to bring proceedings in another part of the United Kingdom or another jurisdiction.

21. Support and Contact

If you have any questions about your subscription, billing, or these Terms, or if you need help with cancellations or account access, you can contact us at:

Email: darius@h3lloh3llo.co.uk

We will do our best to respond within a reasonable time and help resolve any issues you may have.

H3llo H3llo Ltd
27 Wolseley Gardens
Newcastle Upon Tyne, NE2 1HR
United Kingdom